Frequently Asked Questions
Where can I buy Club Penguin toys?
Club Penguin toys are available at North American Toys"R"Us Stores, Disney Stores, The Club Penguin Shop Online, and at Disney Theme Parks.
What kinds of toys are there?
There are 6.5" Limited Edition Penguins, 2" Mix N' Match Figures, Club Penguin Puzzles and Posters, 4" Pet Puffles, an Igloo Play Set, Club Penguin Books, Games, and so much more! To see all the Club Penguin toys, books, and games that are available, check the Toys link on the homepage.
Where can I get a Code?
Codes are found with various Club Penguin toys and books. 
Look for this icon when you purchase a toy or a book. Then go to Club Penguin to find out what sort of treasure you’ve unlocked. 
Some toys come with a special coin that has a code on it. Keep this coin safe and use it when you’re ready to unlock your items.
Where do I enter my Code?
Login to play Club Penguin as you normally would, and click on the Unlock Items Online button. Then follow the instructions.
My Code doesn't work. What now?
Check to make sure you have entered your code exactly as it appears on your special coin OR if it’s a word from a book, be sure you’ve typed it exactly as it appears. If you enter the wrong code five times, you’ll have to wait to try again.
When my membership expires, will I lose the items I unlocked?
Items you unlock with a code or book will ALWAYS be accessible, whether you have a membership or not.
If I don't have a Club Penguin membership, can I still use my Code to unlock items?
Absolutely! Everyone can unlock items online - all you need is your penguin account and your toy code.
I didn't get a Code with my toy. What do I do?
Some Club Penguin toys do not have codes with them. Here is a list of all the toys that have codes you can use to unlock items online.
2" Penguin Mix & Match Figures
6.5" Limited Edition Penguins
Igloo Play Set
4" Pet Puffle
If you have one of the above toys but do not have a code with it, please contact Community Support and they will be happy to assist you.
What does my toy Code unlock?
Toys can unlock favorite items you’ve always wanted in Club Penguin from clothes to accessories, and they can also unlock exclusive items, secret rooms, puffles, and special features and abilities in games.
Books will unlock a unique item and coins you can use in Club Penguin.
If you have a 6.5" Limited Edition Penguin toy, a 2" Mix N' Match Figure, an Igloo Play Set, or 4" Pet Puffle, your code will unlock access to The Treasure Book where you can choose from the BIGGEST selection of items that you can use in Club Penguin. It’s a book packed with treasured, long-time favorites, and never-before seen exclusive items.
If you have purchased Club Penguin Trading Cards, you can unlock additional cards and powers that will enhance your game play and put you on the fast path to becoming a ninja.
The items in The Treasure Book are different since the last time I was here. Why did they change?
New Treasure Books are added from time to time. The series that is available now will be accessible for a limited time only! These books are compilations of long-time favorite and treasured items from Club Penguin catalogs, AND all-new, exclusive items.
